Frequently Asked Questions
When selecting an exam on an Apple iPad or Apple iPhone an error message displays stating:
Either the link is incorrect or your browser does not have cookies turned on.
To resolve the error you need to allow cross website tracking.
Safari: Go to Settings / Safari and unselect 'Prevent Cross-Site Tracking'.
Chrome: Go to Settings / Chrome and select 'Allow Cross-Website Tracking'.
Before taking your test make sure you are in an environment where you will not be disturbed.
Your answers are saved as you submit each one, not at the end of the test. This means you will not lose any work.
The test will have a countdown timer at the top of each page. If you run out of time, the test will be finished automatically and any answers on the current page will also be submitted for you, you will not lose any work.
Avoid using the browser back button as this will not work. The test will allow you to go back to previous questions using the 'Previous' button.
Stay connected to the internet during the test.
Do not click away from the test until you have submitted your answers and finished the test.
If you need to type answers, type your answers directly into the answer boxes under each question, not in a separate application like Microsoft Word.
If your test freezes you can always click refresh on your web browser and the test will load again on the same question you were on.
If you have written a long answer on the frozen page make a copy of the answer first so you do not lose it.
If your computer or web browser has a problem or they are closed, using the same web browser, re-open your web browser, go to the start link for the test, logon and you will be taken back to the last question you were on, where you will be able to resume your test.
To resume your test go to the tests' start link and select the Resume option to logon and finish the test.
Use the Forgot Password link and follow the instructions.
Remember: Check your Spam or Junk folder if you do not receive the reset password email.
When paying for a test you will pay in a 'Pop Up' windows with your credit card or PayPal account.
After successfully paying for your test click the close button to close the 'Pop Up' payment window and then select 'Continue' to continue your test.
If the continue button does not take you to your test refresh your browser windows and click 'Continue' again.
If you still cannot access your test, go back to the test start link and select to start the test again with the same email address and password. You will then be able to take the test without the payment option because your email address will be marked as Paid.
